At Rythu Agro, your satisfaction is important to us. We aim to ensure a smooth return and refund process for products purchased through our platform. Please review the following policy carefully:

 

1. Eligibility for Returns

You can request a return if:

  • The product is damaged or defective upon arrival.

  • You received an incorrect product (e.g., wrong type of seed, pesticide, or fertilizer).

  • The product is expired or its packaging is compromised/tampered with.

Return Window: All return requests must be made within 7 days from the date you received your product.

Return Conditions:

  • Products must be in their original, unopened, and intact packaging.

  • They must be unused.

  • All original labels, seals, and batch numbers must be clear and untampered.

  • A valid receipt or proof of purchase (order number) is mandatory.

  • Crucial Note: For safety, quality control, and product integrity, agro-chemical products (like seeds, pesticides, and fertilizers) are NOT eligible for return once their original sealed packaging has been opened, broken, or if the product has been used.

 

2. Refund Process

Upon receiving your returned item, we will conduct a thorough inspection. Once the return is approved:

  • Your refund will be processed to your original payment method.

  • Refunds typically appear in your account within 7-10 business days, depending on your bank’s processing times.

3. Non-Returnable Items

Returns will not be accepted for:

  • Any opened or used agro-chemical products, seeds, or fertilizers.

  • Products with broken or tampered original seals/packaging.

  • Items that are damaged due to improper handling, storage, or application by the customer.

  • Products purchased during discounted sales, clearance events, or bulk sales (unless defective upon initial delivery).

  • Items returned without original packaging or invoice.

4. How to Initiate a Return

To start your return request, please contact our customer support immediately:

  • Call us: +91‑9392921516

  • Email us: [email protected]

  • Online: Visit our website’s “Customer Support” or “Help” section to fill out our Return Request Form.

Please include your order number, product details, reason for return, and any supporting photos/videos.

5. Return Shipping

  • If the return is due to an error on our part (e.g., wrong, defective, or expired item), we will cover the return shipping costs.

  • In all other accepted return cases (e.g., if you ordered the wrong item but it meets unopened conditions), the customer will be responsible for return shipping costs.

6. Need Assistance? We’re Here to Help!

Your satisfaction is vital to us. For any questions or concerns regarding your order, our products, or our policies, please contact our customer support team at any time.